Shopping FAQ's

What credit cards/types of payment do you accept Uncle Big?

We accept Visa, Mastercard and PayPal. You are shopping in, and your credit card will be charged in Canadian Dollars. Click here for the latest currency conversion.

Shipping Rates
Canada
We are connected to Canada Post's online, real time shipping calculating super computer somewhere in Eastern Canada. The rates that your are being charged are what Canada Post is telling you, in real time, what it's going to cost you. We aren't jacking up the rates, yadda, yadda, yadda. Seriously save your whiny emails about the freight rates, they are what they are.
Send your Aunt Gertie a 10 pound box of something, with insurance and let us know how much it cost you, you'll see we're not making this stuff up as we go along.
U.S and Abroad
U.S. and International customers, the same applies for you. USPS and Canada Post rates are calculated by the same super computer at Canada Post. If you have an issue with the rates, call USPS are the Pony Express or the guy that delivers the mail on his water buffalo and complain, don't tell us about your online shopping experiences on Ebay and "this only cost me that much to ship from California to Florida" and blah blah blah. We are shipping precious cargo, albeit dangerous goods, so we pack it carefully and insure it so you can claim damages if USPS uses it for a football. Canada to the US is a long way and it costs more than the $5 you claim that it should. Get real here people. We're all adults, we know what things cost in the real world.

Uncle Big, where the hell is my order??
**Updated, December 1st, 2008** Cold weather warning! Still in effect from here 'til eternity**!
Just so you know that carriers (Canada Post, UPS, CanPar, etc) DO NOT offer heated service and with the recent Arctic weather in most of North America, there is the possibility of product freezing during transit.
We are in no way liable, responsible or able to do anything about frozen packages, as package carriers will not honor frozen product as a "damage in transit", it's considered an "act of God", so apparently you'll have to blame God. (JUST KIDDING).

**Claims for damage in transit are the responsibility of the receiver (that's you) as we are unable to instigate a claim on your behalf. Therefore, if the box is damaged, take pictures inside and out. If the box has no exterior damage, take photos of the interior of the box as you will need them for the claim. As well, please refer to the aforementioned "Cold Weather Warning" in the above paragraphs.**

Shipping Times are as follows: Products that are in stock will be shipped within 48-72 hours. If a product is out of stock, you will be advised as to the soonest shipping date possible. With the plethora of orders we receive, it's near impossible to keep our online inventory insync with our actual brick and mortar store inventory numbers. We do our best, but we are after all, only human.

All shipping times are dependent on the shipping company. As always we are at their mercy which can be impacted by weather, holidays, blah, blah blah.

Rule of thumb, 5-7 business days in Canada, up to 15 business days to the United States via postal service.
International Orders may take up to 8 weeks to arrive at their destination and customers will be contacted prior to the shipping of the product so make sure your email address is valid!!
The Canada Post shipping drop down in the shopping cart will give you your actual freight charge, with delivery time options.

Any and all brokerage fees, import duties and brokerage surcharges will be paid by the customer but is not included in your checkout total. Please check with your local authorities for those rates.

Once you click CHECKOUT in the shopping cart, you will be magically transported to BeanStream Internet Payment Processing. You can shop with total confidence and security, they have 128 Bit SSL Encryption and all of that other good stuff.

If you're one of those people that don't trust the internet, and would rather order via phone and speak to someone in person, please feel free to contact us at 403-735-6022 or send our sales department an email. Our customer service people will gladly take your order and payment information in that format.